Serve as a cross-functional team member, acting as a partner to support agents and R&D teams on bug handling, technical customer inquiries, and issue resolution.

Deeply embedded in a specific area of the product serving as a subject-matter expert. This level of expertise will enable the TSS to identify trends of problem areas in the product and provide this insight to engineering/products units of the business.

Explore our most complex customer cases focused on root cause analysis, issue resolution, and efficient communication flows between customer-facing team members and builders.

Your Experience & Skills

4- 5 years of experience in technical support; B2B and SaaS product is highly preferable

Excellent English – Verbal and written – must

Commitment and strong drive to explore, troubleshoot, and diagnose web applications, using Chrome developer tools, application logs, and other relevant systems.

Experience performing bug/incident investigation, root cause analysis to surface and report trends to development teams

Strong understanding of API (GraphQL is a plus), SAML, software integrations, SQL